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PRIVACY POLICY

Uvune.com ("we", "us", “ the website”, “this website”, “ the site”, “this site”, “platform”) recognizes the essence of privacy and confidentiality of personal information.

Uvune.com is a business-to-business platform which links and fosters sales and purchases of products and/or services between suppliers/sellers and buyers. The website is for business to business transactions and therefore is only made available for use by businesses and not for individual or personal use. This Privacy Policy enumerates the ways in which we collect, use and disclose information in connection with the operation of the website including personal information about site visitors and representatives and employees of Buyers and Sellers. The term “you” refers to anyone who visits, accesses or uses this site in any way. Your use of this website means express acceptance of the Privacy policy. If you do not accept this privacy policy, you are not permitted to use this site.

INFORMATION WE COLLECT

The personal information that we may collect about you can be largely grouped into:

Information you provide to us

If you are an agent/representative or employee of any buyer or seller or a sole trader buyer or seller:

  • you will be asked to provide certain contact information that is necessary for the registering for an account on the website on behalf of a Buyer or Seller. Further information that you may be required to provide include name, address, phone number, email address, job title and department;
  • you will be asked to provide certain identity information, tax registration and/or related information about your business, such as your company name, business type and industry, corporate registration details and information about your business license;
  • if you are a Seller we will also ask you to provide details about the goods and products that you intend to sell via the website and details about your sales/transactions on Uvune.com
  • if you are a Buyer we will also ask you to provide details or preferences about the goods and products that you may be interested in buying via the website and any details or preferences relevant to your purchases;
  • if you are successfully certified by Uvune.com as a blogger or an influencer, in addition to the information mentioned above, we may also collect your live stream videos, your social media account names and profile photos, and posts or comments made by other users of the site;
  • in connection with the enhancement of transactions, purchases and payments via the website, you will be asked to provide certain payment information. This might include bank account numbers, billing and delivery information, credit/debit card numbers and their expiration dates, and security code and tracking information from cheques or money orders to facilitate the sale and purchase as well as the settlement of purchase price of the products or services transacted on or procured via the site;
  • we will process any information provided to us in connection with disputes or to support complaints in connection with the website or goods and/or services purchased via the site. Keep in mind, buyers and/or sellers may submit complaints regarding the products and services on the site and/or disputes between the buyers and sellers to the site and under such circumstances, we will process data provided to us by buyers and/or sellers that is relevant to the disputes or complaints submitted. This may include health data of end-users (which may include minors as applicable) of products purchased on the website to the extent relevant to the disputes or complaints that are being reviewed by the website and to the extent that the individual(s) has provided their explicit consent to their data being shared with us for the purposes of handling the complaints and/or settling the disputes.
  • Information you submit to the website for publication may be made publicly available on the website and therefore accessible by any internet user. You should exercise discretion when deciding what information you submit to us for publication.
Information that we collect automatically

  • If you contact us (such as via our customer services department chat service, telephone or email), we may record a copy of your correspondence and may ask for additional information to verify your identity.
  • We will collect contact details and other information of users from publicly available sources for the purposes of verifying the users and performing due diligence on the users.
  • We will collect details of user activities, transactions and interactions on the website including information relating to the types and specifications of the products and services purchased, pricing and delivery information, dispute and complaint records, communications between users and any information disclosed in any discussion forum.
  • Occasionally, we may also collect information about the existing and prospective users, during or in connection with trade shows, industry events and/or other functions. Including representative contact names, addresses, phone numbers, fax numbers and email addresses.
  • If you visit our website, we will automatically collect certain information from your device. In some countries, including countries in the European Economic Area, this information may be considered as personal information under applicable data protection laws. Specifically this information may include IP addresses, device type, unique device identification numbers, browser type, broad geographic location (e.g. country or city-level location), browsing patterns and details of how you have interacted with our website and the goods and services available on it. In addition, we gather statistical information about the website and visitors to the website including, browser software, operating system, software and hardware attributes, pages viewed, number of sessions and unique visitors. Collecting this information enables us to better understand the visitors who come to our site, where they come from, and what content is of interest to them. We use this information for our internal analytics purposes and to improve the quality and relevance of our site. Some of this information may be collected using cookies and similar tracking technology, as explained further under the “cookies” section below
Information that we receive from third parties

  • We may receive personal information about you from social media platforms if you choose to register for an account on our site via a social media account. Exactly what information we receive will depend on your privacy settings with the social media platform in question, but it would typically include basic public profile information such as: o Your user name or nickname o Your profile picture o Country o Company name o Contact details We may receive personal information about you from third parties that are engaged by us to assist with providing verification services and conducting suitable money laundering and know-your-customer checks on users. This may include your name, email address, company details and contact information.
  • If you choose to participate in reviewing or rating products and/or services on Uvune.com, we may receive personal information about you from third parties that work with us to conduct reviews into our services and/or rate us.
HOW WE USE THE INFORMATION

We collect and use your personal information for the following purposes

  • verifying your identity and conducting security checks, know-your-customer checks and anti-money laundering diligence and background checks in order to set up user accounts
  • verifying your eligibility to register as a user in accordance with our Terms of Use;
  • setting up / administering user accounts, including providing log-in IDs and developing an on-site account or profile;
  • providing users with customer service support; responding to queries, feedback, and managing claims and/or disputes;
  • enhancing communication between buyers and sellers via the website, processing transactions and settlement made via the site between buyers and sellers , assessing fund withdrawal requests from sellers;
  • providing logistics and warehousing services (including, without limitation, customs clearance declarations via the site);
  • facilitating customs clearance declarations / applications via the website;
  • assessing and monitoring account security and transaction risks of users of Uvune.com, detecting and preventing fraud, money laundering and other security incidents;
  • personalizing our marketing and communications with you based on your browsing records, and your order history;
  • performing research or statistical analysis in order to improve the content and layout of the site, and to improve the product offerings and services on Uvune.com, including, for example, using anonymized data for machine learning purposes
  • identifying, developing and marketing and advertising products and services that we believe you will value, including across browsers and devices, in accordance with applicable laws. Cookies or other similar technologies may be used to provide you with advertising based upon your browsing activities and interests. Where we are required by applicable law, we will seek your consent prior to sending you communications for marketing purposes
  • if you are a buyer, we will share details of the last viewed products on the site to enable Sellers to contact you with details of products and/or services that might interest you. We may also use your personal information for other purposes that are not incompatible with the purposes we have disclosed to you (such as archiving purposes in the public interest, scientific or historical research purposes, or statistical purposes) if and where this is permitted by applicable data protection laws.
DISCLOSURE OF THE INFORMATION

We may disclose (or provide access to) personal information to the following categories of recipients:

  • Other users of the site where necessary in connection with the facilitation of purchases and communications made between you and the other users.
  • Third-party business partners, service providers and/or affiliates of Uvune.com engaged by us or working with us to assist us to provide services to you or who otherwise process personal information for purposes described in this Privacy Policy or notified to you when we collect your personal information. Categories of these partners or service providers include: o our business partners (for example, in order for them to provide you with discounts or offers that may interest you); o marketing and advertising platforms, such as Google, Twitter, Facebook, etc., and providers of analytics services relating to users’ behavior, in order to tailor the content you see when visiting our site. These platforms may combine information they collect on our site with data on their platforms and data they collect from other websites or through other sources in order to conduct targeted advertising. The processing activities of these third party marketing platforms are governed by their respective privacy policies which we have no control over whatsoever; o payment service providers who collect and process personal information to assist with settling the payments for transactions or process withdrawal requests for sellers. The activities of payment service providers are governed by their own privacy policies, not this Privacy Policy; o credit risk assessment providers to conduct risk assessment on sellers to determine whether a seller can be permitted to make a fund withdrawal; o logistics partners for providing delivery services for buyers, including return and exchange of products, and warehousing services for sellers; o custom agents for customs clearances purposes; o cloud-computing service providers to provide cloud storage services; o customer service providers to provide after-sale services; o risk control service providers to assess the security of users’ accounts and transaction risks; and o third-party rating / reviewing service providers to carry out reviews of our services with customers if you choose to participate in reviewing or rating our products and/or services
  • To our professional advisers, law enforcement agencies, insurers, government and regulatory and other organizations where we believe it is necessary to comply with applicable laws or to exercise, establish or defend our legal rights or protect your vital interests or those of any other person, we may also disclose and transfer your personal information or as otherwise required or permitted by applicable laws.
  • To an actual or potential buyer (and its agents and advisers) in connection with any actual or proposed purchase, merger or acquisition of any part of our business, provided that we inform the buyer it must use your personal information only for the purposes disclosed in this Privacy Policy.
  • To any other person with your consent to the disclosure. We may provide aggregated or anonymized data to third parties, but when we do so, the information we share is in a de-identified format that does not personally identify you. We usually establish relationships with third parties and websites to offer you products and services which we do not offer. We will offer you access to these other parties and their websites either through the use of hyperlinks to these sites from our site or through offering "co-branded" sites in which both we and other parties share the same uniform resource locator (URL), domain name or pages within a domain name on the Internet. In some cases you may be required to submit personal information to register or apply for products or services provided by such third parties or co-branded partners. This Privacy Policy does not apply to these third party sites or co-branded sites. The privacy policies of those other parties may differ from ours, and we have no control over the information that you submit to those third parties. You should read the relevant privacy policy for those third party sites and co-branded sites before responding to any offers, products or services advertised by those parties
RETENTION

We retain your personal information as long as we have an ongoing legitimate business need to do so for example to provide services or products to you, or as required or permitted by applicable laws, such as tax and accounting laws. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

COOKIES

This section explains how we use cookies and similar technologies (generally referred to as "cookies") to recognize you when you visit our site. It explains what these technologies are and why we use them, as well as your rights to control them. A cookie is a small amount of data that is sent to your browser and stored on your computer's or mobile device’s hard drive. If you do not de-activate or erase the cookie, each time you use the same browser or mobile device to access the site, our web servers will be notified of your visit to the site, and in turn we may have knowledge of your visit and the pattern of your use of the site. Some cookies are required for technical and/or security reasons in order for our site to operate. Some other cookies are mainly served to enable basic functionality on our site. Web analytics cookies help us understand how users use our web pages and how we can improve their use e.g. to remember goods added to your Uvune.com shopping cart and to recognize you when you sign into your Uvune.com account. In addition we also use social media cookies. You may register for our site membership and "share" site content through social media such as Facebook and Twitter. Sometimes we embed content from websites like YouTube. These websites have their own privacy policies which govern their use of information, which you can find on the respective websites. We also use cookies to enable us to track and target the interests of site visitors to enhance the experience on our website by researching visiting patterns and conduct interest-based advertising; assisting our partners to track user visits to the website; and to track progress and participation in promotions. We may utilize other similar technologies from time to time, such as web beacons (sometimes called "tracking pixels" or "clear gifs"). These are tiny graphics files that contain a unique identifier that enable us to recognize when someone has visited our site or opened an e-mail that we have sent them. This allows us to monitor the traffic patterns of users from one page within our website to another, to deliver or communicate with cookies, to understand whether you have come to our site from an online advertisement displayed on a third-party website, to improve site performance, and to measure the success of e-mail marketing campaigns. In many instances, these technologies are reliant on cookies to function properly, and so declining cookies will impair their functioning. You can determine if and how a cookie will be accepted by configuring the privacy setting of the browser you are using to access our site or the "privacy setting" of your device. As the means by which you can refuse cookies through your web browser controls vary from browser-to-browser, you should visit your browser's help menu for more information. If you adjust the privacy setting in the browser, your device will continue collecting data unless you adjust the privacy setting of the device, and vice versa. You have the right to decide whether to accept or reject cookies. If you choose to set your web browser controls to reject cookies, you may still use our website though your access to some functionality and areas of our website may be restricted. Certain features of our site depend on cookies. Please be aware that if you choose to block cookies, you may not be able to access those features, and preferences that are dependent on cookies may be lost. Our website uses Google Analytics, an internet analytics service provided by Google, Inc. ("Google"). Google's cookies allow us analyze use of the site by telling us which pages our users are viewing, which ones are most popular, what time of day our site is visited, if users have previously visited our site, from which website users are redirected to our site etc. The data generated by the cookie about your use of the website will be transmitted to Google and stored by Google on servers. The site uses an anonymization tool of IP addresses so that the IP addresses are truncated within the territory of the Member States of the European Union and the other members of the agreement on the European Economic Area. The non-truncated IP address are only exceptionally transmitted to Google’s servers in the US and then truncated there. Google uses the data on behalf of Uvune.com to evaluate your use of the site, to compile reports on website activity for the website operators and for other website activity and internet usage services. The IP address that your browser will pass on to Google Analytics will not be associated with any other data stored by Google. Through your browser settings, you can block cookies; however, this can lead to problems with the use of some functionalities of the website.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time in response to changing legal, technical or business developments. When we update our Privacy Policy, it takes effect immediately it is published here. It is your responsibility to keep up with the updates once they are published here.

YOUR RIGHTS

As a user of this website, your rights are:

  • The right to access, correct, update or request deletion of your personal information.
  • The right to object to processing of your personal information when it is based on our legitimate interests, and separately the right to object to direct marketing.
  • The right to ask us, in some situations, to restrict processing of your personal information or request portability of your personal information.
  • The right to opt-out of marketing communications we send you at any time. You can exercise this right by clicking on the “unsubscribe” or “opt-out” link in the marketing e-mails we send you.
  • If we have collected and processed your personal information with your consent, then you have the right to withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent. We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws. If you are aware of changes or inaccuracies in your information, you should inform us of such changes so that our records may be updated or corrected.
CONTACT

If you have any requests, questions or concerns about our use of your personal information and this Privacy Policy, please contact us at